CallGuru Translation - Terms & Conditions of Service

Last Updated: October 2025

CallGuru Limited (Company No. 16154967, registered office: 14/2E Docklands Business Centre, 10-16 Tiller Road, London, E14 8TX) provides AI-powered over-the-phone interpretation services ("the Service"). By using the Service, you agree to these Terms.

1. THE SERVICE

CallGuru Translation provides real-time interpretation between languages via telephone using artificial intelligence. The Service connects you to an AI interpreter that listens and translates conversations in real-time.

2. NO WARRANTIES - SERVICE PROVIDED "AS IS"

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

The Service is provided "as is" and "as available" without any warranties regarding translation accuracy or reliability.

CALLGURU LIMITED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• Any warranties of accuracy, reliability, or correctness of interpretations
• Implied warranties of satisfactory quality, merchantability, or fitness for a particular purpose
• That interpretations will be error-free, complete, or uninterrupted

You acknowledge that:

• AI interpretation can result in translation errors, inaccuracies, or omissions
• Interpretation quality varies depending on language pair, accents, dialect, audio quality, background noise, and subject matter
• Technical issues may cause delays, disconnections, or degraded service quality
• You use the Service at your own risk.

3. LIMITATION OF LIABILITY

3.1 Exclusions and Limitations

SUBJECT TO SECTION 3.2 BELOW, CALLGURU LIMITED IS NOT LIABLE FOR:

• Interpretation errors, inaccuracies, or misunderstandings
• Any reliance you place on interpretations provided by the Service
• Decisions made based on interpreted information
• Lost profits, revenue, data, goodwill, or business opportunities
• Business interruption or reputational damage
• Indirect, incidental, special, consequential, or punitive damages
• Service interruptions, disconnections, or audio quality issues
• Any damages arising from your use of or inability to use the Service.

This applies regardless of the legal theory (contract, tort, negligence, or otherwise) and even if we've been advised of the possibility of such damages.

3.2 What We Cannot Limit (UK Law)

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence (meaning a breach of the duty of care owed to you resulting in foreseeable harm)
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under English law

3.3 Maximum Liability Cap

Subject to Section 3.2, our total aggregate liability for all claims is limited to the greater of:

• The fees you paid in the 12 months before the claim arose, OR
• £100

4. YOUR RESPONSIBILITIES

You are solely responsible for:

• Determining whether the Service is appropriate for your needs
• Verifying critical information when necessary
• Speaking clearly, coaching callers to speak clearly, and allowing the AI interpreter adequate time to process speech
• Ensuring reasonable audio quality and minimal background noise
• Any consequences resulting from interpreted conversations
• Compliance with all applicable laws and regulations
• Ensuring you have consent from all parties to use interpretation services

You must not use the Service for:

• Any illegal purpose
• Recording or monitoring calls without appropriate consent
• Hate speech, harassment, or abusive communications
• Any purpose that violates UK law
• Reselling or redistributing the Service to third parties without our express written permission

5. AUDIO QUALITY & TECHNICAL LIMITATIONS

Interpretation quality depends on factors including:

• Clear speech and audible audio
• Minimal background noise
• Internet/telephone connection quality
• Speaking speed and accent
• Technical jargon or specialized terminology

We cannot guarantee interpretation accuracy when these factors are suboptimal.

6. DATA & PRIVACY

6.1 Call Recording & Processing

To provide the Service, we process audio and may:

• Record calls for quality assurance and service improvement purposes
• Store conversation data such as transcripts
• Process transcripts for translation quality assurance reasons.

We provide GDPR tools to facilitate data management. Full details are in our Privacy Policy, which complies with UK GDPR.

6.2 Data Residency

By default:

• Account information, transcripts, and quality assurance analyses are stored in European Union datacenters
• AI processing (real-time translation) routes through United States datacenters for optimal quality

You may configure AI processing to remain within the EU via your Settings, though this may result in reduced translation quality. See our Privacy Policy for full details on data residency and international transfers.

6.3 Confidentiality

While we take data security seriously, and use encryption in parts of our service, you should exercise caution when discussing highly confidential or sensitive information over the Service. Further details are available in our Privacy Policy.

6.4 Your Rights

You have rights under UK data protection law including access, rectification, erasure, and objection. Contact us to exercise these rights.

6.5 Transcription and Quality Assurance Services

Transcription and quality assurance services are provided for the convenience of customers. These services are powered by artificial intelligence and are therefore provided as-is and when available. AI-generated transcriptions and quality assessments may contain errors, inaccuracies, or omissions, and should not be relied upon as completely accurate records.

7. SERVICE AVAILABILITY

The Service operates 24/7 but we don't guarantee:

• Continuous availability without interruption
• Error-free operation
• Availability of specific language pairs at all times
• Specific wait times to connect.

We may suspend the Service for maintenance, upgrades, or circumstances beyond our control.

8. PRICING & PAYMENT

Charges apply as set out in our pricing schedule. You'll be charged based on:

• Call duration in decimalised minutes
• Use of additional services such as transcription and quality assurance
• Line rental, where applicable
• Your subscription or pay-as-you-go plan

Payment terms are specified in your account details.

Prepayment True-Up Billing: We operate a prepayment true-up billing process. If your actual usage exceeds your prepayment amount (overage), the difference will be added to your next period's prepayment. If your actual usage is less than your prepayment amount (underage), the difference will be credited against your next period's prepayment.

9. CONSUMER RIGHTS (UK)

If you're a consumer (using the Service for personal purposes), you have statutory rights under the Consumer Rights Act 2015 that cannot be excluded. These Terms don't affect those rights.

For consumer advice, visit: www.citizensadvice.org.uk

10. CHANGES & TERMINATION

We may:

• Modify the Service, features, or pricing with reasonable notice
• Update these Terms (material changes will be notified)
• Suspend or terminate your access if you breach these Terms
• Discontinue the Service with reasonable notice.

You may:

• Stop using the Service at any time
• Cancel your subscription in accordance with your plan terms.

11. FORCE MAJEURE

We're not liable for service failures or delays caused by events beyond our reasonable control, including internet/telecom failures, power outages, natural disasters, cyberattacks, or government actions.

12. GENERAL TERMS

• Governing Law: These Terms are governed by English law.
• Jurisdiction:
  • Dispute Resolution: Before commencing any legal proceedings, both parties agree to attempt to resolve disputes in good faith through direct negotiation or mediation.
  • Consumers: You may bring proceedings in England & Wales, Scotland, or Northern Ireland courts (where you live)
  • Businesses: Exclusive jurisdiction in England & Wales courts
• Entire Agreement: These Terms and our Privacy Policy constitute the full agreement.
• Severability: If any provision is unenforceable, the rest remains valid.
• No Third-Party Rights: Only you and CallGuru have rights under these Terms (Contracts (Rights of Third Parties) Act 1999 excluded).

13. COMPLAINTS & CONTACT

For service issues, complaints, or questions:

CallGuru Limited
E14 Office, Canary Wharf, London E14
Email: contact@callguru.net

We'll acknowledge complaints within 2 working days and aim to resolve within 28 days.

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